FREQUENTLY ASKED QUESTIONS

Q: What kind of service?
A: We provide a luxury transportation service that allows our clients to travel from point to point, in style, safely, efficiently, and without being charged for time not used. A broad range of people use our service for business and just a personal needs: dinners, proms, meetings, short trips to and from their offices, to and from the Airport, or simply to get around town.
We have insured that our clients getting the best possible rate with the highest quality of vehicles and service possible.

Q: What types of vehicles?
A: All of our vehicles are new 2000-2005 models Lincoln Town Cars (Up to 4 passengers), Cadillacs (Up to 4 passengers), Limousines (6 to 10 passengers), and Luxury Vans (6 passengers), equipped with the latest features available on the market, fully insured, and comply with all city, county, and state regulations.

Q: Can I afford it?
A: Our service is surprisingly affordable. Most of our clients found our service to be very much within their budget.

Q: How do you charge?
A: We charge a flat rate, from where you are picked up to where you are dropped off. You are not charged for extra passengers, nor are you charged for time spent in delayed traffic.

Q: Who are your drivers?
A: We hire only professional drivers who are carefully selected and are certified, licensed, and insured for your safety and protection.

Q: When will you charge my credit card?
A: Your credit card will not be charged until the day of the service.

Q: How do I find my driver?
A: Soon after the reservation has been made, you will be provided with all necessary information.
When your flight arrives to Seattle, please claim your baggage first, and then call us at (206) 383 0836 or (888) 383 0838 and give the dispatcher your name and the door number you are at. The door number signs are located right above the exit doors. The baggage claim exit door numbers are even.
If you can't locate your driver, call us and we will locate him or give you a Free Trip!

Q: What is your "Service Guarantee"?
A: After you have received your "Confirmation", your car is guaranteed to be there, waiting for you on the scheduled time.
Remember, your car is on time or your trip is FREE!*

Q: Once I submit a reservation will I get a confirmation?
A: Your reservation request will be reviewed then confirmed, and you will receive the confirmation notice via email, phone, or fax.

Q: What if I am unable to arrive in time for a reservation?
A: If a client fails to show up at the scheduled pickup time and/or location, he or she will be charged the full rate. To avoid being charged you must call, fax, or email your cancellation in the event your plans or flight have been changed.

Q: How can I cancel and what is your cancellation policy?
A: All cancellations must be made within 24 hrs prior to your arrival. To avoid being charged you must cancel your reservation within 24 to 12 hours before service time.
Email your cancellation 24 hours
Phone Cancellation 12 - 5 hours

Q: What are your hours of operation?
A:  Our representatives are on duty 24 hours a day, seven days a week. You can also submit your reservation through this site.

* Applies to online reservations only

Our representatives are on duty 24 hours seven days a week.
Please feel free to call us at 206-383-0836, or 888-383-0838 at any time for consultation.

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